AlexNLD.com has a rating of 3.9 stars from 102 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AlexNLD.com most frequently mention customer service, and delivery time. AlexNLD.com ranks 18th among Tools sites.
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I purchased a screen for my Samsung phone. The product was good, showed up in good condition, with all necessary parts. I tested it as per their recommendations and found it to be working well. I installed it and it worked fine for almost 6 months. After which a few pixels died and a large line showed up on the display. I contacted customer support and they told me the installation was incorrect. This is obviously not possible since it worked fine and only became defective over time. Since then they have ignored all my emails and no longer reply to me. Their website clearly states 1 year warranty. They are not honoring this. Don't expect any support from them and if the product breaks, you're out of money.
Sitejabber is a great platform for user reviews and ratings on companies and products. It provides reliable information to help you make informed decisions before purchasing or dealing with a specific company. It's a valuable tool for consumers to obtain trustworthy information before engaging in any transactions.
Great site for a lot of things, I ordered 2 phone wallets, they arrived a fortnight after purchase
Products used:
Phone wallet
I'm so happy that I received the cover even tho I got late because of the carrier delayed but I'm happy they they left the mail box. The other I was so happy the cover matched my iPhone 8 I was worrying if dint matched the size of my I phone 8. Very nice company also they respond you to solve your problems for your item(s) I I'll recommend my family and friends also everyone reading my comments to shop this loyal company.
Tip for consumers:
I will recommend others to shop the Alexnld company
Products used:
I received
I purchased a screen for my Samsung phone. The product was good, showed up in good condition, with all necessary parts. I tested it as per their recommendations and found it to be working well. I installed it and it worked fine for almost 6 months. After which a few pixels died and a large line showed up on the display. I contacted customer support and they told me the installation was incorrect. This is obviously not possible since it worked fine and only became defective over time. Since then they have ignored all my emails and no longer reply to me.
Their website clearly states 1 year warranty. They are not honoring this.
Don't expect any support from them and if the product breaks, you're out of money.
Tip for consumers:
Pathetic service and does not support warranty
Products used:
Samsung screen replacement kit
My order was delayed due to COVID-19, but it finally arrived and I am very pleased with the product.
I ordered two units of the Intelligent Digital Power Electricity Saving Energy Saver Box Device MC (#*******) #*******. They arrived safely but with the European plugs.
When I contacted Alexnld, they sent me two adapters free of charge. I have used these to install the devices in my home.
Throughout, Alexnld was courteous, apologetic, and eager to solve my problem.
I would certainly order from this company in future.
Terrible costumer service
Waited more then 2 weeks for a backpack to be shipped but it stayed in processing
When i inquired about the statue of my order they cancelled my order without any warning
That order was supposed to be a birthday gift, so time sensitive so i asked more info about their usual handling time to know if i had time to order something else
Instead i got 0 answers. Complet radio silence
I DO NOT RECOMMAND THIS WEBSITE
Founds the same products on a different website for less or averagely the same price
Tip for consumers:
Wouldn't recommand
Products used:
None
I have a square light fixture and was looking for a square lightbulb and found it here. The order arrived in good time and the bulb is indeed square and looks interesting with my square light fixture. Just make sure that it is the right lumens and the right wattage for the purpose of your light. LED lights come in a variety of powers. Keep in mind 2700 K is the standard soft white incandescent light we are all used to. Anything brighter than that number is too bright and too blue/white.
This little unit works wonders with throttle response and You get to full potential of what the Engine is able to put out. Its a great investment and will out o many upgrades easily. I love it
Products used:
TROS TS-6
Selling a product in the US with no English translation. Tried contacting them but it has been months. We have emailed them again with no response. I have attached the conversation with them. I understand that they are an international company but if there's a product that is totally in a different language with an app that can only run with a different's country's phone number, I believe that these details should be emphasized.
Tip for consumers:
If you are buying from the US, please ask details regarding translation to english and how the app would work here.
Products used:
Rice Cooker
1713550 TOKIT Mini Smart Rice Cooker Colorful Series 400W 1.6L Capacity Touch Control 5 Layer Thick Liner APP Control
I ordered parts for my RC after 2 weeks I I contacted them to see where the parts were. They wrote back and said they did not have the parts I ordered and they canceled the order. Absolutely no attempt to contact me. Do not order from this site they do not care about customer service
Tip for consumers:
DO NOT USE they do not care about customer service.
Products used:
Rc parts
Order, product and shipping times all perfect,very helpful and kind after sales,the assistance operators are friendly and always ready to help
I was worried after reading some bad reviews. BUT I received exactly what I ordered for a great price & arrived quicker then expected. Thanks Alexnld
Tip for consumers:
I received my order.
Products used:
Car key fob
Waited for over a month for my phone screen and finally decided to contact them. The next day I got a shipping notification for that day. So they pretty much just forgot to send my screen. Then they would only send generic replies to my questions. Very annoying. There are most likely better options, so don't shop here.
I was in need of an item for crafting I couldn't find on anywhere, but finally found on alexnld.com. It was a great price which made me worried about quality, especially since I had never heard of alexnld.com. But I just received it, very sturdy! I had a small issue with tracking not showing up even though I got an email saying I could track the item; the customer service rep responded super quick to my inquiry. Also, considering it was shipping from overseas to USA, it was super fast shipping (which was FREE! BTW!) given not only the pandemic, but the USA postal issues putting strain on shipping firms.
Tip for consumers:
the customer service is very good, if you are having an issue, reach out.
Products used:
a crafting item used to press polymer clay
I purchased three 12W LANDSCAPE RING LED STAINLESS STEEL UNDERWATER FOUNTAIN LIGHTS from AlexNLD.com in March 2021. These pool lights were unavailable in Australia. I had never bought anything from overseas before, their Head Office is in Israel and I considered it a gamble. A few other websites also sold these lights but AlexNLD.com's excellent Product description, photos & measurements were outstanding and so I was certain they would fit.
They arrived within their estimated delivery time and an online query was answered quickly.
Well packed, air freight and courier delivery to my door.
Excellent service - we're very impressed.
Tip for consumers:
Good service.
Products used:
Pool Fountain Lights
I ordered a spare to be delivered in Europe.
After 50 days I sent a "where my stuff" email and I got info it was not shipped, offering me to expedite it along with a new delivery of the same item (that is now listed at $7 higher than I originally paid).
After 2 days more I got another notice that my original order had been refunded, because they can't ensure the next shipment.
Yeah, I got my money back... I also wasted time when I could have ordered the item for US delivery, and have it ready for my next flight to Europe...
In a nutshell and whatever the reason is, ALEXNLD has not been serious with me and I won't even consider it in future.
Tip for consumers:
Double-check on actual availability and their ability to promptly ship the order...
Products used:
Drone spare part
AMAZING...! Lights are cool, perfect fit, no tools, beautiful image! A little delay due to pandemia but communication with AlexNLD was excellent! TOP CLASS DEALER, THANKS!
Tip for consumers:
great dealer, excellent communication, good products
Products used:
car spare
What I appreciate about this company is their prompt followup to concerns experienced during delivery time. You have to realize the expedition of your item has to travel a distance. I am grateful this company had the part I needed which cannot be found in this country. I love the inventory and the creative colorful imaging it is displayed on there web site. It was worth the wait! I will continue to do business and refer my family and friends w/o hesitation.
Hello, I order from www.alexnld.com. Received everything in good packed. Very correct and if you need they support you!
Tip for consumers:
if you have questions about local customs contact with them and they help you.
Products used:
woodworking tools
I ordered a radio (Tecsun GR 88p). Excellent radio. Very well built. Its dynamo works pretty well as well. I received the radio in time. Also the customer service is excellent. I received all the feedbacks in no time. Thanks.
Products used:
Radio
Ordered a part from them, 7-20 days. May 1st for delivery was showing on tracking info. May 2, showed package lost or possibly lost, cant remember, still waited. Nothing changed, so we ordered another part, more expensive. Received and installed. Two weeks later, they email and said it was fixing to ship. I replied immediately and said dont ship and explained info we got. Recieved 2 weeks later and emailed immediately. Of course this time they replied. Fought. Lost. Chalking it up to being scammed from china. Letting everyone here know
After i bought and after the item should have been sendt they ask for additional 66,76 USD. Seems like a scam site
The order arrived one day before the maximum date for shipping. The packaging for my gloves was severely torn, but the plastic gloves were not damaged and fit my hands perfectly. I emailed an inquiry about the order and received a timely and very courteous response. I checked my mail box and the gloves arrived the same day as the response.
I will look forward to my next purchase from AlexNLD and understand the shipping will take at least 30 days, maximum. NO PROBLEM!
Ordered on 03/17/2020 and received today: 07/02/2020 because of pandemic world matter, the Seller is NOT responsible for big delay in fact he refund me 1 month ago with the promise I re-pay if I receive item!
All ok, many thanks!
We have over 250,000 products across a wide range of categories including: apple accessories, cell phones, electronics, RC toys, LED lights, clothing, beauty, jewelry, and watches. Every product we sell has been carefully selected to offer the best qua...
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